CONTACT US

At Reactoonz Finland, your trust and satisfaction are our highest priorities. Learn more about us and our commitment. We are committed to providing a transparent, secure, and responsible gaming environment. Our comprehensive contact information ensures you can reach us through multiple channels for any query, feedback, or support you may need. You can also try our demo version first.

General Enquiries & Player Support

Our dedicated support team is available 24/7 to assist you with any questions regarding your account, games, or technical issues.

Live Chat

For immediate assistance, our Live Chat service is available directly on our website around the clock. Click the chat icon in the bottom right corner of your screen to connect with a support agent.

• Availability: 24/7, 365 days a year
• Response Time: Typically within 30 seconds

Email Support

You can reach our specialised departments via email. Please allow for the indicated response times, though we often reply sooner.

• General Support: [email protected]
• Financial Enquiries (Deposits, Withdrawals, Payments): [email protected]
• Technical Support (Game Issues, Site Performance): [email protected]
• Compliance & Verification (KYC, AML, Account Verification): [email protected]
• Media & Partnerships: [email protected]

Email Response Times:

• Urgent Queries: Within 1-2 hours
• General Enquiries: Within 24 hours

Telephone Support

Speak directly with our support team. Please have your account details ready for faster service.

• UK National Helpline: 0800 123 4567 (Freephone)
• International & UK Enquiries: +44 (0)20 3123 4567

Telephone Service Hours:

• Player Support: 24/7, 365 days a year
• Corporate & Administrative Enquiries: Monday – Friday, 09:00 – 17:00 GMT
• Call Answering Standard: 80% of calls answered within 20 seconds

Contact Form

For your convenience, you can also send us a message directly through our website using the form below:

Your Name: Your Email Address: Subject: Select Department: General Support Financial Enquiries Technical Support Compliance & Verification Media & Partnerships Responsible Gambling Your Message:

I consent to my data being processed according to the Privacy Policy.

Company Information & Legal Details

Reactoonz Finland is operated by a fully licensed and regulated entity committed to transparency and legal compliance.

Ownership Transparency

Reactoonz Finland Entertainment Ltd. is a wholly-owned subsidiary of Aurora Gaming Group plc, a publicly traded company on the London Stock Exchange. Our commitment to transparent ownership ensures accountability and builds trust.

• Parent Company: Aurora Gaming Group plc
• Key Executives:
  • CEO: Mr. Alistair Finch
  • Chief Compliance Officer (CCO): Ms. Eleanor Vance ([email protected])
  • Money Laundering Reporting Officer (MLRO): Mr. David Chen ([email protected])

Licensing & Regulatory Compliance

We operate under strict regulatory oversight, holding multiple licences from reputable jurisdictions to ensure fair play, player protection, and adherence to international standards.

Our Chief Compliance Officer, Ms. Eleanor Vance, is responsible for ensuring strict adherence to all regulatory requirements across our licensed jurisdictions. You can reach her directly at [email protected] for any regulatory-specific inquiries.

Responsible Gambling & Player Protection

We are committed to promoting responsible gambling and provide resources to help our players manage their play. If you need support or wish to set limits on your account, please contact us or the organisations below.

Responsible Gambling Support

• In-house Responsible Gambling Team: Available 24/7 via Live Chat, Phone, or email: [email protected]
• GamCare (UK): Provides free information, advice, and support for anyone affected by problem gambling.
  • Helpline: 0808 8020 133
  • Website: gamcare.org.uk
• GambleAware (UK): Offers free, confidential help for anyone who is worried about their own or someone else's gambling.
  • Website: gambleaware.org
• National Gambling Helpline (UK):
  • Helpline: 0808 8020 133

Player Fund Protection

Reactoonz Finland Entertainment Ltd. holds player funds in segregated accounts, entirely separate from the company's operational funds. This ensures that your deposits are protected in the unlikely event of company insolvency, in accordance with our licence obligations with the UK Gambling Commission and Malta Gaming Authority.

For more details on our fund protection policy, please refer to our Terms & Conditions or contact our Finance team.

Dispute Resolution & Complaints

We aim to provide an exceptional gaming experience, but if you have a complaint, we are here to resolve it fairly and efficiently.

Internal Complaints Procedure

If you have a complaint, please contact our Customer Support team in the first instance. We endeavour to resolve all complaints internally within 8 weeks.

• Email: [email protected]
• Telephone: +44 (0)20 3123 4567

For full details on our complaints procedure, please see our Complaints Policy in the footer. Review our complete terms and conditions as well.

Alternative Dispute Resolution (ADR)

If you are not satisfied with the resolution provided by our internal complaints procedure, you have the right to refer your dispute to an approved Alternative Dispute Resolution (ADR) entity.

Reactoonz Finland Entertainment Ltd. is registered with:

• eCOGRA: An independent international agency specialising in the certification of online gaming software and systems, and player protection. They provide an independent ADR service.
  • Website: ecogra.org/srs/dispute.php
• Independent Betting Adjudication Service (IBAS): For UK-based disputes, IBAS is an independent and impartial adjudicator.
  • Website: ibas-uk.com

Trust & Security Certifications

Our commitment to security, fairness, and responsible operation is verified by leading independent organisations.

• eCOGRA Certified: We are certified by eCOGRA (eCommerce Online Gaming Regulation and Assurance), ensuring fair and responsible conduct, player protection, and integrity. (View Certificate)
• GLI (Gaming Laboratories International) Certified RNG: Our games, including Reactoonz, feature a Random Number Generator (RNG) that has been independently tested and certified by Gaming Laboratories International (GLI) to ensure fair and unpredictable outcomes. (Learn More about GLI)
• ISO 27001 Certified: Reactoonz Finland Entertainment Ltd. adheres to the ISO/IEC 27001 standard for information security management, demonstrating our robust approach to protecting sensitive data. (Learn More about ISO 27001)
• PCI DSS Compliant: We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of security for your payment transactions. (Learn More about PCI DSS)
• RG Check Accredited: Our responsible gambling program has been independently assessed and accredited by RG Check, signifying our dedication to industry best practices in player protection. (Learn More about RG Check)
• SSL Security: Our website uses advanced SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your browser and our servers.

Industry Affiliations & Partnerships

We are proud members of respected industry associations and partner with leading game developers to bring you the best gaming experience.

• Betting and Gaming Council (BGC): As a member of the BGC, we adhere to the highest standards of safer gambling and responsible industry practices in the UK. (Learn More about BGC)
• European Gaming and Betting Association (EGBA): We support EGBA's mission to create a safe, reliable, and fair online gambling environment in Europe. (Learn More about EGBA)
• Game Provider Partnerships: We proudly feature games from industry-leading developers such as Play'n GO, ensuring a diverse and high-quality game portfolio.

Data Protection & Privacy

Your privacy is paramount. We comply with all relevant data protection regulations, including the General Data Protection Regulation (GDPR). Check out our bonukset for Finnish players.

• Data Protection Officer (DPO): For any questions regarding your personal data or our privacy practices, please contact our Data Protection Officer.
  • Email: [email protected]