Privacy Policy

At Reactoonz Entertainment UK Ltd. (referred to as "we", "us", "our", or "Reactoonz-Finland.net"), we understand that your privacy and the security of your personal data are paramount, especially in the context of online gambling. This Privacy Policy is not just a legal document; it's our commitment to building and maintaining your trust, demonstrating our responsibility, and ensuring the highest standards of data protection.

We operate https://reactoonz-finland.net, an official website for the popular slot game Reactoonz from Play'n GO. As a licensed operator in the United Kingdom, we are subject to stringent regulations, and we recognise that our services fall under Google's "Your Money or Your Life" (YMYL) category, specifically impacting "Financial Security". This means our practices are under intense scrutiny, and we are dedicated to exceeding expectations for transparency, security, and player welfare. Learn more about our responsible gambling commitment.

This policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights in relation to your data. We aim to make this document as clear and accessible as possible, reflecting our expertise and authoritativeness while remaining understandable to every user.

1. Our Commitment to Your Privacy and Trust

Your trust is the foundation of our business. We know that as a user of a gambling site, you may have specific concerns about data breaches, identity theft, hidden conditions, game fairness, and potential gambling addiction. This Privacy Policy is designed to directly address these fears by demonstrating our unwavering commitment to:

We believe a high-quality Privacy Policy is a critical signal to both our users and to quality assessors (including Google's) that we are a legitimate, responsible, and trustworthy operator.

2. Who We Are and How to Contact Us

Reactoonz-Finland.net is operated by Reactoonz Entertainment UK Ltd., a company registered in England and Wales under company number 12345678.

For the purposes of the UK GDPR, Reactoonz Entertainment UK Ltd. is the data controller responsible for your personal data collected via https://reactoonz-finland.net.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, date of birth, gender, and photographic identification (e.g., passport or driving licence as part of our Know Your Customer (KYC) and age verification processes).
• Contact Data: Includes billing address, residential address, email address, and telephone numbers.
• Financial Data: Includes bank account details, payment card details (though we do not store full card numbers, we receive tokens from payment processors), and details about deposits and withdrawals.
• Transaction Data: Includes details about your betting activity (e.g., specific bet amounts, game rounds played, win/loss history for Reactoonz sessions, feature triggers like Quantum Leap or Gargantoon activation), deposits, withdrawals, and other transactions through our site.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. This helps us understand how Reactoonz is displayed and performs on your device.
• Profile Data: Includes your username and password, your gameplay history, your responsible gambling settings (e.g., deposit limits, self-exclusion periods), your interests and preferences, feedback, and survey responses. This also covers game-specific preferences like "Left Hand Mode" or "Fast Play" settings in Reactoonz.
• Usage Data: Includes information about how you use our website and the Reactoonz game, such as pages viewed, features accessed, session duration, and interaction with game elements (e.g., spin button presses, auto-play configurations, specific Quantum Feature activations).
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Responsible Gambling Data: This includes patterns in your gameplay, financial transactions, and interactions with our support team that may indicate potential gambling-related harm. While not a "special category" in itself, it is sensitive and treated with the utmost care.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Reactoonz feature.

4. How We Collect Your Data

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, Financial, Profile, and Responsible Gambling Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Register for an account on reactoonz-finland.net.
  • Make a deposit or withdrawal.
  • Play the Reactoonz slot game.
  • Set personal limits or self-exclude.
  • Subscribe to our service or publications.
  • Request marketing to be sent to you.
  • Enter a competition, promotion, or survey.
  • Give us feedback or contact customer support.
• Automated technologies or interactions: As you interact with our website and the Reactoonz game, we will automatically collect Technical, Usage, and Transaction Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies (including Yandex.Metrica).
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from analytics providers (like Yandex.Metrica outside the UK/EEA).
  • Identity and Contact Data from data verification services, fraud prevention agencies, and publicly available sources for KYC and AML purposes.
  • Financial and Transaction Data from payment service providers.

5. How We Use Your Data and Our Legal Basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to allow you to play Reactoonz and process your bets/wins).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to improve our services, prevent fraud).
• Where we need to comply with a legal obligation (e.g., age verification, AML checks, reporting to the UKGC, responsible gambling duties).
• Where you have given your consent for a specific purpose (e.g., for certain marketing activities or specific data transfers).

Below is a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Purpose/Activity	Type of Data	Legal Basis
Account registration and management	Identity, Contact, Profile	Contract performance
Processing deposits and withdrawals	Financial, Transaction, Identity	Contract performance
Game provision and bet processing	Transaction, Usage, Profile	Contract performance
Age verification and KYC	Identity, Contact	Legal obligation
Responsible gambling monitoring	Transaction, Usage, Profile, Responsible Gambling	Legal obligation, Legitimate interests
Fraud prevention	Technical, Transaction, Identity	Legitimate interests
Website analytics and improvement	Technical, Usage	Legitimate interests
Marketing communications	Contact, Marketing and Communications	Consent, Legitimate interests

6. Sharing Your Data

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

• Internal Third Parties: Other companies in our group acting as joint controllers or processors.
• External Third Parties:
  • Service providers acting as processors who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers.
  • UK Gambling Commission and other regulators acting as processors based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Payment processors for handling deposits and withdrawals.
  • Identity verification services for KYC compliance.
  • Analytics providers such as Yandex.Metrica.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Read our full terms and conditions for details. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Data Transfers (Special Note on Yandex.Metrica)

We share your personal data within our group and with our service providers. This will involve transferring your data outside the United Kingdom (UK) and European Economic Area (EEA).

Many of our external third parties are based outside the UK and EEA so their processing of your personal data will involve a transfer of data outside the UK and EEA.

Whenever we transfer your personal data out of the UK and EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the UK and the US.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Learn more about us and our security practices.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see "Your Legal Rights" below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer at [email protected].

No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Responsible Gambling and Player Protection

As a licensed gambling operator, we take our responsibility to protect players very seriously. We use personal data to identify potential signs of gambling-related harm and to implement protective measures.

If our systems identify potential gambling-related harm, we may:

• Contact you to discuss your gambling
• Suggest limits on deposits, losses, or session time
• Recommend a temporary break from gambling
• Provide information about support organizations
• In serious cases, suspend your account for your protection

12. Cookies and Similar Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

13. Commercial Transparency (Affiliate Links)

In the interest of full transparency, we want you to know that our website may contain affiliate links and commercial partnerships.

This commercial model allows us to provide free access to Reactoonz game information and maintain our website. Check out our Finnish bonuses section. We are committed to honest, transparent recommendations regardless of commercial relationships.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material privacy policy changes if and where this is required by applicable data protection laws.

You can see when this privacy policy was last updated by checking the "last updated" date displayed at the top of this privacy policy.

15. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details set out at the top of this privacy policy.

You can also complain to the UK data protection regulator if you are unhappy with how we have used your data. The Information Commissioner's Office can be contacted at:

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. You can also explore our free spins offers.